Merchant Training & Upskilling

Merchant Training & Upskilling

Accelerate into the future with a business transformation
Overview

Navigating Capability Gaps in a Digital-First Economy

Technology only creates value when people know how to use it effectively. Aprende Market empowers teams with structured learning paths, interactive labs, and practical certification programs designed to accelerate adoption across ShopShop, Factory, and Fast.

From onboarding to advanced operations, every course is built around real use cases and platform workflows. Learners gain hands-on experience through guided simulations, scenario-based exercises, and measurable milestones that translate directly into operational readiness.

By combining education, technology, and performance analytics, Aprende Market transforms training into a continuous growth engine. Teams launch faster, execute with confidence, and maintain a culture of innovation that scales with the Factory Market ecosystem.

Who we serve

From Onboarding to Continuous Improvement

  • Guided Onboarding: step-by-step go-live for catalog, payments, delivery.
  • Skills to Revenue: campaigns, segmentation, bundles, repeat sales.
  • Ops Excellence: order flow, routing basics, SLA practices, PoD quality.
  • Performance Coaching: dashboards, KPIs, weekly improvement loops.

Use cases

  • New merchants launching in 24–72h
  • Growing stores training staff for multi-shift operations
  • Franchises standardizing playbooks across locations
  • Delivery partners/riders trained on Fast & customer care
Who we serve

Driving Digital Mastery for the Next Generation of Entrepreneurs

Launch Academy

Learn how to set up your catalog, pricing, payments, and delivery configuration. Step-by-step modules guide new merchants through every stage of onboarding, ensuring each store launches smoothly and efficiently on ShopShop.

Growth Academy

Master the tools inside Factory OS to increase customer engagement and revenue. Build campaigns, segment audiences, create personalized offers, and implement loyalty programs that drive long-term retention.

Operations Academy

Understand the full order lifecycle — from acceptance to proof of delivery. Learn how to manage batching, tracking, and exception handling through Fast Delivery, improving operational precision and service quality.

Rider & Staff Academy

Train couriers, drivers, and frontline teams on safety, customer experience, and app usage. Monitor progress through performance KPIs and certifications that reinforce professional standards across every operation.

The experts

Meet Factory Market

How We Can Help

Covering the Full Spectrum of Global Financial Services

We tackle our clients’ most critical challenges, from strategy and operations to digital transformation and sustainability. With deep expertise and a holistic approach, we break silos to maximize value, creating a powerful multiplier effect for lasting success.