Industries
Hotels & Tourism

Hotels & Tourism

Accelerate into the future with a business transformation
Free Consultation
58%
of Fortune 500 companies work with us
>100
specialist consultants
2,500+
companies in the sector
3,000+
completed projects
Overview

Navigating Disruption inExperience-Led Travel

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Modern travelers expect seamless, mobile-first experiences — from booking to check-out and beyond. Hospitality brands must now deliver convenience, personalization, and speed without losing their human touch.

Factory Market OS connects bookings, guest profiles, property outlets, and last-mile delivery into one cohesive ecosystem. Hotels, resorts, vacation rentals, and tour operators can manage every interaction from a single control center — improving efficiency and unlocking new revenue opportunities.

By synchronizing operations across dining, retail, and local experiences, Factory Market helps hospitality brands sell more before, during, and after each stay. The result is a leaner operation, happier guests, and a digitally empowered brand ready for the new era of travel.

Who we serve

Driving Revenue & Efficiency for Hospitality Brands

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Guests Want More Than a Room

  • Unified Commerce: sell rooms, spa, dining, tours, and retail from one cart (ShopShop).
  • On-Property Logistics: room-service, housekeeping dispatch, and gift delivery with live tracking (Fast).
  • Guest CRM & Automation: segmented offers, upsells, loyalty, and post-stay reactivation (Factory).

Training & Playbooks: role-based micro-courses for front desk, F&B, and concierge teams (Aprende).

Use cases

  • Resorts & hotels (multi-outlet commerce + delivery)
  • Boutique stays & vacation rentals (self-service upsells)
  • Tour operators & attractions (timed inventory + mobile checkout)
  • Convention centers (pre-orders, kiosks, and scheduled drops)
Automotive suppliers
Vehicle manufacturers and brands
Captive finance providers
AutoTech
Automotive suppliers
Commitment

Drivers Want More Than a Ride

600+

Automotive diligence projects for private equity and corporate clients

2,300+

Automotive consulting engagements

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Client Results

Our Client Results in Automotive

We empower automotive leaders to drive innovation, enhance efficiency, and achieve sustainable growth in a changing industry.

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Who we serve

Driving Financial Solutions for the Automotive Industry

Unified Commerce

Sell rooms, spa treatments, dining experiences, tours, and retail items from one centralized cart through ShopShop. Simplify the guest journey by connecting every property outlet into a single, branded shopping and booking experience.

On-Property Logistics

Coordinate room service, housekeeping dispatch, and gift deliveries in real time with Fast. Enable live tracking, route optimization, and instant updates for guests and staff to enhance speed and service quality.

Guest CRM & Automation

Leverage Factory OS to manage guest data, loyalty tiers, and personalized offers. Automate upsells, promotions, and post-stay reactivation campaigns with segmentation tools that boost retention and lifetime value.

Training & Playbooks

Empower teams through Aprende Market with role-based micro-courses and digital playbooks. Provide tailored training for front desk, F&B, and concierge staff to ensure consistent service and operational excellence.
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The experts

Our Commerce Transformation Experts

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Jorge Duran
Partner / Advisor
Esteban Pacheco
Partner / Advisor
Will Umaña
Vice President
Vernón Nuñez
Partner / Advisor
How We Can Help

Covering the Full Spectrum of Global Financial Services

We tackle our clients’ most critical challenges, from strategy and operations to digital transformation and sustainability. With deep expertise and a holistic approach, we break silos to maximize value, creating a powerful multiplier effect for lasting success.

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